Refund Policy
Returns
- Eligibility: We accept returns within [30] days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Non-Returnable Items: Certain items, such as customized or personalized products, gift cards, and items on final sale, cannot be returned.
Process for Returns
- Return Shipping: You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.
- Return Confirmation: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refunds
- Approval: If your return is approved, we will process your refund to your original method of payment within [X] business days.
- Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error).
Gifts
- Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
- Gift Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
To return your product, you should mail your product to: [Your Return Address]. Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.